CROSSFADER TERMS & CONDITIONS

1.1 What these terms cover

These Terms & Conditions (“Terms”) govern the supply of online DJ courses, videos, and other audiovisual content (“Online Content”) by Crossfader Ltd.

1.2 Why you should read them

Please read these Terms carefully before purchasing. They explain how we provide our services, your rights, and important limitations.

2.1 Who we are

We are Crossfader Limited (trading as We Are Crossfader), a company registered in England and Wales (Company No. 09044559). Registered office: Avenue HQ, 10–12 East Parade, Leeds LS1 2BH. VAT number: GB317758966

2.2 How to contact us

Email: info@wearecrossfader.co.uk

2.3 How we contact you

We will contact you via the email address provided during purchase.

2.4 “Writing” includes emails

References to “writing” or “written” in these Terms include emails.

3.1 Order process

You are responsible for checking your order before submitting.

3.2 When the contract is formed

A contract is formed when payment is successfully processed and access to the Online Content is granted.

3.3 Payment required before access

Access is only granted after full payment or the first instalment of a payment plan. If payment fails, access may be restricted.

3.4 Promotional codes

Promotional codes must be applied before purchase and cannot be applied retrospectively. No refunds will be issued to apply missed discounts.

3.5 Changes to our terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance.

3.6 Payment methods

We accept American Express, Mastercard, Visa, and PayPal.

3.7 Price changes

We will give you at least 30 days’ notice of any price increase, which will take effect at the end of your current billing period.

4.1 What the Complete DJ Package is

The Complete DJ Package is a bundled digital product that provides access to Crossfader’s DJ courses and bonus DJ-related content. It is available via one-time payment or fixed-term payment plans (3-month or 10-month).

4.2 What is included

The package includes:

• DJ-related courses created and owned by Crossfader
• Bonus DJ Hub content (where applicable)
• Future DJ-related course content released by Crossfader

4.3 What is not included

The following are explicitly excluded:

• The DJ to Producer Course
• Any courses created in partnership with third parties
• Any future non-DJ or external education products

These require separate purchase.

4.4 Changes to the Package

We may update, modify, or add to the content, structure, or components of the Complete DJ Package at any time, provided this does not materially reduce the value of content already included in the Package. Future DJ-related course content released by Crossfader will be included in the Package at no additional cost, in accordance with clause 4.2. This does not extend to content excluded under clause 4.3.

4.5 Lifetime access

Lifetime access means ongoing access to the DJ-related content described in clause 4.2, for as long as Crossfader continues to offer the Complete DJ Package. It does not guarantee the indefinite operation of the platform itself, and does not extend to non-DJ content (such as music production courses) or third-party content excluded under clause 4.3.

5.1 Payment plans are not subscriptions

All payment plans are fixed-term commitments. By selecting a payment plan, you agree to pay the full product price in instalments.

5.2 Access before full payment

Full access is granted after the first payment. The remaining balance remains due regardless of usage.

5.3 Failure to complete payments

If payments fail, access may be revoked immediately. This does not remove your obligation to complete the full payment plan.

5.4 Cancellation of payment plans

If payments are cancelled:

• Access will be removed
• No refunds will be issued
• Remaining balance may still be payable

5.5 Consent to immediate access

By selecting a payment plan and completing your purchase, you expressly consent to us beginning supply of the Online Content immediately, before the end of the 14-day statutory cancellation period. You acknowledge that, by giving this consent, you lose your right to cancel under the Consumer Contracts Regulations 2013 once access to the Online Content has been granted.

6.1 30-day money-back guarantee

This applies only to one-time purchases of individual courses or the Complete DJ Package.

6.2 Payment plans are non-refundable

No refunds, partial refunds, or early terminations are available for payment plans, except as set out in clause 9.2 (refunds for extended suspension).

6.3 Refund conditions

Refunds may be refused where a significant portion of content has been accessed or where usage is deemed excessive or unfair.

6.4 Refund process

Refund requests must be submitted via support. Proof of purchase may be required.

6.5 Chargebacks and disputes

If a chargeback or dispute is initiated:

• Access will be revoked immediately
• The dispute will be formally contested

If a dispute is raised on the grounds of an unauthorised transaction, we will cooperate fully with the payment provider’s investigation. Where account details, login activity, or matching payment information indicate that the purchase was made by or authorised by the account holder, access may remain restricted until the dispute is closed.

False or misleading claims may result in permanent account suspension.

7.1 Personal use

Access is personal and non-transferable.

7.2 Prohibited use

You must not:

• Share login details
• Distribute or resell content
• Copy or download content unlawfully
• Attempt to bypass platform restrictions
• Introduce malicious software, or attempt unauthorised access to our systems

7.3 Enforcement

We may suspend or terminate access for misuse.

7.4 Technical requirements

You are responsible for ensuring you have the necessary internet bandwidth, software, and compatible devices to access and stream or download Online Content.

7.5 Virus protection

You are responsible for protecting your own devices from viruses and malware. We do not warrant that the Online Content or platform will be free from viruses or other harmful code.

8.1 Ownership

All content is owned by Crossfader or its licensors.

8.2 Licence

You are granted a limited, non-exclusive, non-transferable licence to access content.

8.3 Changes to content

We may update, modify, or remove content at any time, provided this does not materially reduce the value of content you have already purchased.

8.4 Restrictions on use

You may not reverse-engineer, decompile, or otherwise attempt to extract the source code of the Online Content.

9.1 Suspension

We do not guarantee uninterrupted or error-free access. Services may be suspended for maintenance, updates, or technical issues. Where possible, we will notify you in advance of planned suspensions.

9.2 Refunds for extended suspension

If access is suspended for longer than 30 days, we may offer a pro-rata refund or adjustment reflecting the period of suspension. This applies regardless of whether you purchased via one-time payment or a payment plan, and takes precedence over clause 6.2 in this specific circumstance.

12.1 Promotions

Promotions may be time-limited and can change without notice.

12.2 No retrospective pricing

You are not entitled to refunds or adjustments due to later promotions or pricing changes.

12.3 Excluded courses

The Numark Party Mix III and Numark Mixtrack Go courses are excluded from all standalone sales, discounts, and promotional offers, and are not eligible for use with any discount code. When purchased individually, they remain available only at full price.

These courses remain included as standard content within the Complete DJ Package. Where the Complete DJ Package is offered at a promotional or discounted price, that promotion applies to the Package as a whole and does not constitute a sale, discount, or promotional offer on the Numark Party Mix III or Numark Mixtrack Go courses individually.

We may amend this list of excluded courses at any time without prior notice.

13.1 Your right to terminate

You may terminate the contract at any time if you do not agree with a material change we make to these Terms. Refunds will only be provided where expressly stated elsewhere in these Terms.

13.2 Our right to terminate

We may terminate access if these Terms are breached, payments fail, or misuse occurs.

17.1 Governing law

These Terms are governed by the laws of England and Wales.

17.2 Jurisdiction

You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.