CROSSFADER TERMS & CONDITIONS

1.1 What these terms cover

These Terms & Conditions (“Terms”) govern the supply of online DJ courses, videos, and other audiovisual content (“Online Content”) by Crossfader Ltd.

1.2 Why you should read them

Please read these Terms carefully before purchasing. They explain how we provide our services, your rights, and important limitations.

2.1 Who we are

We are Crossfader Limited (trading as We Are Crossfader), a company registered in England and Wales (Company No. 09044559). Registered office: Avenue HQ, 10–12 East Parade, Leeds LS1 2BH VAT number: GB317758966

2.2 How to contact us

Email:info@wearecrossfader.co.uk

2.3 How we contact you

We will contact you via the email address provided during purchase.

3.1 Order process

You are responsible for checking your order before submitting.

3.2 When the contract is formed

A contract is formed when payment is successfully processed and access to the Online Content is granted.

3.3 Payment required before access

Access is only granted after full payment or the first instalment of a payment plan. If payment fails, access may be restricted.

3.4 Promotional codes

Promotional codes must be applied before purchase and cannot be applied retrospectively. No refunds will be issued to apply missed discounts.

3.5 Changes to our terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance.

4.1 What the Complete DJ Package is

The Complete DJ Package is a bundled digital product that provides access to Crossfader’s DJ courses and bonus DJ-related content. It is available via one-time payment or fixed-term payment plans (3-month or 10-month).

4.2 What is included

The package includes:

• DJ-related courses created and owned by Crossfader
• Bonus DJ Hub content (where applicable)
• Future DJ-related course content released by Crossfader

4.3 What is not included

The following are explicitly excluded:

• The DJ to Producer Course
• Any courses created in partnership with third parties
• Any future non-DJ or external education products

These require separate purchase.

4.4 Changes to the Package

We may update, modify, or change the content, structure, or components of the Complete DJ Package at any time. This includes adding, removing, or replacing content. Inclusion of specific future content is not guaranteed.

4.5 Lifetime access

Lifetime access means access for the lifetime of the product while it continues to be offered by Crossfader. It does not guarantee indefinite platform availability or inclusion of all future products.

5.1 Payment plans are not subscriptions

All payment plans are fixed-term commitments. By selecting a payment plan, you agree to pay the full product price in instalments.

5.2 Access before full payment

Full access is granted after the first payment. The remaining balance remains due regardless of usage.

5.3 Failure to complete payments

If payments fail, access may be revoked immediately. This does not remove your obligation to complete the full payment plan.

5.3 Failure to complete payments

If payments fail, access may be revoked immediately. This does not remove your obligation to complete the full payment plan.

5.4 Cancellation of payment plans

If payments are cancelled:

• Access will be removed
• No refunds will be issued
• Remaining balance may still be payable

6.1 30-day money-back guarantee

This applies only to one-time purchases of individual courses or the Complete DJ Package.

6.2 Payment plans are non-refundable

No refunds, partial refunds, or early terminations are available for payment plans.

6.3 Refund conditions

Refunds may be refused where a significant portion of content has been accessed or where usage is deemed excessive or unfair.

6.4 Refund process

Refund requests must be submitted via support. Proof of purchase may be required.

6.5 Chargebacks and disputes

If a chargeback or dispute is initiated:

• Access will be revoked immediately
• The dispute will be formally contested

False or misleading claims may result in permanent account suspension.

7.1 Personal use

Access is personal and non-transferable.

7.2 Prohibited use

You must not:

• Share login details
• Distribute or resell content
• Copy or download content unlawfully
• Attempt to bypass platform restrictions

7.3 Enforcement

We may suspend or terminate access for misuse.

8.1 Ownership

All content is owned by Crossfader or its licensors.

8.2 Licence

You are granted a limited, non-exclusive, non-transferable licence to access content.

12.1 Promotions

Promotions may be time-limited and can change without notice.

12.2 No retrospective pricing

You are not entitled to refunds or adjustments due to later promotions or pricing changes.