1. Introduction
1.1 What these terms cover
These are the terms and conditions on which we supply the courses, videos, and other audiovisual content to you (“Online Content”).
1.2 Why you should read them
Please read these terms carefully before submitting your order. These terms tell you who we are, how we will provide the Online Content, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake, please contact us.
2. Information About Us and How to Contact Us
2.1 Who we are
We are Crossfader Limited T/A We Are Crossfader, a company registered in England and Wales under company registration number 09044559, with our registered office at Avenue HQ, 10–12 East Parade, Leeds LS1 2BH. Our VAT number is 317758966.
2.2 How to contact us
You can reach us at info@wearecrossfader.co.uk or via our Contact Page.
2.3 How we may contact you
If we need to contact you, we will do so by email to the address you provided or by writing to the postal address you provided during your order.
2.4 “Writing” includes emails
References to “writing” or “written” in these terms include emails.
3. Contract Formation
3.1 Order process
Our order process allows you to review and correct errors before submitting your order. Ensure all details are correct before confirming.
3.2 When the contract is formed
A contract is created between you and us when your payment is processed, and you receive access to the Online Content.
3.3 Payment required before access
Access to Online Content requires full payment, either as a one-off charge or via a payment plan. If your payment is declined, access will be restricted.
3.4 Promotional codes
Promotional codes must be applied before making your payment. No refunds will be issued if a promotional code is applied after the purchase.
3.5 Changes to our terms
We reserve the right to amend these terms at any time. Your continued use of the Online Content signifies your acceptance of any updates.
4. The Complete DJ Package
Overview and Access
4.1 The Complete DJ Package provides access to all current DJ education (courses and bonus content) from Crossfader in one bundle. It is available for purchase either through a one time payment or via 3 month or 10 month payment plans.
Payment Plans and Commitment
4.2 The payment plan option is a full commitment purchase, not a subscription. By selecting a payment plan, you agree to pay the full course price in instalments over the chosen term. Access to all course content is granted from the first payment, and the remaining balance remains due in full even if you stop using the course, cancel your payment method, or lose access for non payment.
Refund Policy for The Complete DJ Package
4.3 A 30 day money back guarantee applies only to the one time purchase option. No refunds, cancellations, or early terminations are available for payment plans once access has been granted.
Failed Payments and Access Revocation
4.4 Access to The Complete DJ Package will be revoked if any instalments fail or remain unpaid, but this does not remove your responsibility to complete the full payment plan.
Lifetime Access
4.5 Once full payment has been received, either via a one time purchase or after all instalments are completed, you will have lifetime access to the included DJ courses and any future DJ related content we release, excluding any education created in partnership with third party brands or organisations.
5. Refunds, Cancellations, and Chargebacks
Refunds and Cancellations
5.1 30-Day Money-Back Guarantee: You may request a refund within 30 days of purchasing individual courses or the Complete DJ Package (one-time payment only). Refunds for instalment payment plans are not available.
5.2 Refund requests: To request a refund, contact customer support via email or the Contact Page. Proof of purchase may be required.
5.3 Fair use policy: Refunds may be denied if it’s determined that a significant portion of the course content has been consumed or if the request is deemed unfair (see full Fair Use Policy below).
5.4 Monthly payment cancellations: Once you have requested a cancellation of the 3-month or 10-month full commitment payment plan, access to the content will be revoked immediately. No further payments will be processed, and you will not be eligible for a refund.
Chargebacks and Payment Disputes
5.5 All Crossfader courses are digital products with immediate access upon purchase. Any chargeback, indemnity claim, or payment dispute made after access is granted will be contested, and all course access will be revoked until resolved.
5.6 If a dispute is raised on the grounds of an unauthorised transaction, Crossfader will cooperate fully with the payment provider’s investigation. Where account details, login activity, or matching payment information indicate that the purchase was made by or authorised by the account holder, access may remain restricted until the dispute is closed.
5.7 False or misleading claims may result in permanent account suspension.
6. Your Obligations
6.1 Technical requirements
Ensure you have the necessary internet bandwidth and software to access and stream or download Online Content.
6.2 Personal use only
The Online Content is for your personal, non-commercial use. You may not share, distribute, or modify any part of the Online Content without our prior written consent.
6.3 No guarantees of qualifications or revenue
Our courses are for personal use and entertainment. We do not guarantee any specific qualifications or earnings.
6.4 Virus protection
You are responsible for protecting your devices from viruses. We do not warrant that the site will be free from viruses or other harmful content.
6.5 Prohibited behaviour
You must not introduce malicious software, attempt unauthorised access to our systems, or engage in behaviour that disrupts the functionality of the site. Breaches may result in immediate suspension of access.
7. Promotions and Discounts
Availability of Promotions
7.1 From time to time Crossfader may offer promotional discounts, bundle offers, or seasonal sales. These promotions are only valid during the advertised period, and any extension of this period is at the discretion of Crossfader.
Non-Retrospective Pricing
7.2 If you have purchased a course prior to a promotion going live, you will not be eligible for a partial refund, credit, or adjustment to reflect the new sale price. Discount codes or promotional offers cannot be combined or applied retrospectively, including where your purchase is still within the refund policy period.
Changes to Promotions
7.3 Prices and offers may change from time to time as part of our ongoing promotions. Crossfader reserves the right to withdraw or amend promotional offers at any time without prior notice.
8. Ownership of Content
8.1 Intellectual property
All Intellectual Property Rights in and to the Online Content remain the property of Crossfader Limited or its licensors. You are granted a personal, non-exclusive, limited licence to use the content as per these terms.
8.2 Restrictions on use
You may not reverse-engineer, decompile, or otherwise attempt to extract the source code of the Online Content.
9. Charges and Payment
9.1 Price
Prices for Online Content are displayed on our website. Subscription fees are collected monthly or annually in advance.
9.2 Price increases
We will give you 30 days’ notice of any price increases, which will take effect at the end of your current subscription period.
9.3 Payment methods
We accept American Express, Mastercard, Visa, and PayPal.
9.4 Payment failures
If any scheduled payment fails or is cancelled, access to the Online Content will be revoked until payment is successfully resumed.
10. Changes to Online Content
10.1 Suspension
We may suspend access for maintenance or technical issues. We will notify you in advance whenever possible.
10.2 Refunds for suspension
If suspension lasts longer than 30 days, we may offer a pro-rata refund or adjustment.
10.3 Modifications
We reserve the right to modify, update, or discontinue any aspect of the Online Content without notice, provided it does not materially reduce the value of the purchased content.
11. Termination of Contract
11.1 Your rights
You may terminate the contract if you do not agree with material changes. No refunds will be provided unless expressly stated.
11.2 Our rights
We may terminate the contract if you breach these terms, including non-payment or misuse.
12. Fair Use Policy
12.1 General principles
Users must respect fairness and integrity when using our services.
12.2 Individual account usage
Access is personal and non-transferable. Account sharing is prohibited.
12.3 Content access
Excessive or abnormal usage may result in restricted access.
12.4 Refund abuse
Refunds may be denied where significant content has been accessed.
12.5 Enforcement
Accounts may be suspended or terminated without notice.
13. Force Majeure
13.1
Neither party shall be liable for failure or delay caused by events beyond reasonable control.
14. User-Generated Content
14.1
You grant Crossfader a non-exclusive, royalty-free, perpetual licence to use submitted content.
14.2
You are responsible for ensuring your content does not infringe third-party rights.
15. Limitation of Liability
15.1
We are liable only for foreseeable loss.
15.2
Our total liability is capped at the amount paid.
15.3
All other warranties are excluded where permitted by law.
16. Disclaimers
16.1
We do not guarantee uninterrupted or error-free content.
16.2
Content is for general information only.
17. Governing Law and Jurisdiction
17.1
These terms are governed by English law.
17.2
Proceedings may be brought in English courts, or Scotland / Northern Ireland where applicable.
18. Privacy Policy
For details on how we use your personal data, please refer to our Privacy Policy.